Large stores articles

The first quarter of 2023 has come and gone. Shoppers remain in the midst of a cost-of-living crisis and with a weak economic recovery expected , what behaviour did we see from shoppers in the first few months of the new year? In our latest quarterly channel trends report , we compared shopper behaviour across the channels. The key takeaway: savvy shopping techniques are becoming habits ...

COVID-19 has led to significant changes in shopping behaviour. Some of these are short-term and some long-term. The national lockdowns and restrictions led to some of the biggest shifts in channel choices in years. COVID-19 has accelerated the growth of the online channel. In our household, we quickly shifted more of our spend online. While we have gone back to shopping more in-store, we are b...

As we move closer to the removal of lockdown restrictions, how have shopping habits changed over the last three months and what will that mean for the rest of 2021? Every quarter we report on the latest changes in channel use and shopping behaviour digging deep into shopping habits within each channel in our Quarterly channel trends report . So, what are the five trends in shopper behav...

The future of the Morrisons business has been in the news recently, with a consortium bid of £6.3bn accepted by the Morrisons Board . The process is not over, however, with other offers in the works for the company that will be considered in the coming weeks. Change may be afoot for the company as a whole, but continuity of the offer that Morrisons shoppers have come to know and love will b...

COVID-19 has led to unprecedented changes in the way people shop for their food and groceries. (see our popular Quarterly channel trends – Q2 2021 report ). This has included a surge in online food and grocery shopping to record levels as shoppers have had to contend with the national lockdowns. Food retail had an exceptional year in 2020, growing by 8.5% year on year compared to just 1.3% th...

We have recently published a new report, Recovering from COVID – retailers and shoppers compared , comparing the shoppers of different retailers including the Big 4 and Aldi and Lidl. In the report we predict which shopper groups would benefit the most from the economic recovery and which would feal the financial strain the most. If you don’t have time to read the  full report  here is a summ...

Our new monthly shopper update provides you with a one-stop shop for the latest insights into the British shopper. If you only have time to read one thing every month this report will ensure you have the latest information about how British shoppers are acting, thinking and feeling. These reports will be released within the first few working days of every month so look out for them. WHAT is th...

Booths has launched a next day click & collect service at three of its stores. The retailer also recently launched a limited delivery service for those unable to get to one of its stores. Next day click & collect With its new click & collect service, Booths’s customers can order online from a range of more than 150 products, which can be collected from the retailer’s Garstang, Lytham or Kir...

Latest developments include Waitrose stores identifying ways to help their local communities with its new £1m community fund, and M&S dedicating the first hour of trading on specific days to NHS and emergency workers as well as older and vulnerable shoppers. New £1m Community Partnership Fund The John Lewis Partnership is making a £1m Community Partnership Fund available to be distribute...

I am lucky to see first-hand some of the great innovation adopted by our industry and how this is helping the needs of shoppers. While I personally quite enjoy shopping for food and groceries, there are times when it is feels like a bit of a chore. It can sometimes be a bit daunting trying to find all the products I need. Our latest monthly shopper sentiment update shows that less ...