Online articles and infographics

22 October 2020
COVID-19 has led to a change in channel shopper profiles, behaviours, wants and needs. Many shoppers have been attracted to online shopping as they have wanted to avoid going into stores because of safety concerns , and for many it simply fits in with their new lifestyles. As record numbers of shoppers are shopping online, delivery has never been so important. And as a result, growing numbe...
26 May 2020
This week Aldi started a trial of a rapid delivery service with Deliveroo from its Daleside Road store in Nottingham. If successful, the service will be rolled out to a further seven stores in the East Midlands in June and all stores by the end of 2020. Aldi’s expansion into grocery delivery comes as supermarkets turn to a variety of new ideas to get food to people’s homes amid a surge in...
14 April 2020
We look at some of the latest developments from Amazon in the US as it looks to address the challenges created by coronavirus. Waiting list for new customers Amazon has created a waiting list for new Amazon Fresh and Whole Foods Market delivery and pickup customers. The retailer is temporarily asking customers to sign up for an invitation to use its online grocery delivery and pickup soluti...
08 April 2020
Alibaba’s Taobao Live is helping more industries in China digitise their operations. Live streaming in agricultural and retail sectors Alibaba is increasing Taobao Live’s reach and accessibility. Taobao Live announced that it would offer training to 200,000 farmers in ongoing efforts to increase business in rural areas across China. The livestreaming platform aims to generate CNY15bn (US...
07 April 2020
Booths has launched a next day click & collect service at three of its stores. The retailer also recently launched a limited delivery service for those unable to get to one of its stores. Next day click & collect With its new click & collect service, Booths’s customers can order online from a range of more than 150 products, which can be collected from the retailer’s Garstang, Lytham or Kir...
23 March 2020
Latest developments include Waitrose stores identifying ways to help their local communities with its new £1m community fund, and M&S dedicating the first hour of trading on specific days to NHS and emergency workers as well as older and vulnerable shoppers. New £1m Community Partnership Fund The John Lewis Partnership is making a £1m Community Partnership Fund available to be distribute...
03 January 2020
As we begin the new decade, we predict that online will continue to be the fastest-growing channel in food and grocery. But how do shoppers choose between you and your competitors? In our new report, I look at what shoppers want from online retailers. Over 4 in 10 shoppers claim to shop online regularly, using on average one online grocer per month. Shoppers are more likely to have used ...
19 June 2019
I am lucky to see first-hand some of the great innovation adopted by our industry and how this is helping the needs of shoppers. While I personally quite enjoy shopping for food and groceries, there are times when it is feels like a bit of a chore. It can sometimes be a bit daunting trying to find all the products I need. Our latest monthly shopper sentiment update shows that less ...
12 June 2019
We often hear shoppers are increasingly shopping around or that they are shopping little and often across different stores and channels; essentially, they are multichannel shopping. We know this is not a new phenomenon by any means. Through ShopperVista we track the channels shoppers are using every month and the missions they are competing in each; in September 2016 we found that shopper...
21 January 2019
One of the mega shopper trends we identified in our Shoppers of the Future research last year was experimentation. Shoppers in the future will increasingly experiment with their shopping and meal preparation to broaden their repertoires.  “80% of shoppers claim they are open to trying new and different food and non-food products, services and experiences in the future”. Extensiv...