All articles and blogs

23 April 2020
I have been focusing on convenience shopper insight since joining IGD back in 2007. The impact of the financial crisis back then was long lasting and had a big impact on shopper behaviour. The recent spread of Coronavirus (COVID-19) and the government announcements to avoid "non-essential" travel and contact with others to curb the virus is leading to potentially bigger changes to the way peop...
23 April 2020
Although stock piling has provided recent challenges for stores, the on-going effects of the pandemic will cause further issues for retailers and the supply chain in the foreseeable future. As we exit the panic buying stage and production becomes less stretched, it is time to start to optimise our ranges for short to medium term realities. There will be ongoing risks for the supply chain and r...
17 April 2020
In this article, updated daily, we summarise the latest responses to the Coronavirus (COVID-19) pandemic in the UK: Multiples update Morrisons offers 10% discount to NHS staff: From Thursday, NHS staff will be entitled to a 10% discount when shopping at the retailer's stores. The scheme will last until July 12th when it will be reviewed. This latest initiative follows on from Morrisons...
17 April 2020
Walmex (Walmart Mexico) has introduced a new pricing initiative called “Los Esenciales” (The Essentials), which sees 125 essential items sold at their lowest possible prices in order to support the Mexican population during the COVID—19 pandemic. This promotion will feature in all Walmex’s Bodega Aurrera discount banners, which account for more than 2,000 stores across the country. Items will ...
17 April 2020
On 23 March, we reported that all the UK’s largest food-to-go operators had closed their doors after the government announced restrictions to prevent the spread of coronavirus (COVID-19) and measures to support businesses during this time. Nearly four weeks later, the news that three of the UK’s most popular chains were re-opening selected stores will have delighted many of their fans (a...
17 April 2020
It is currently hard to know how long coronavirus will be impacting day to day business and shopping behaviour. When looking to plan trade promotions in the medium term we need to consider the volatility and unpredictability of the current climate. Three questions you should be asking are: 1. Why do you want to promote? With many categories and brands seeing record levels of sales duri...
16 April 2020
Waitrose has unveiled a range of measures to help it support its most vulnerable suppliers during the Coronavirus (COVID-19) pandemic. £200,000 from the Waitrose Foundation Global Fund Some of the measures put in place include a £200,000 purse from the Waitrose Foundation Global fund, which will support its overseas farming communities. The purse is due to be used to convey advice on social...
16 April 2020
In response to the Coronavirus (COVID-19) pandemic, convenience operators are implementing measures to ensure everyone has access to the food and consumer goods products they need. We will continue to update this article as the latest initiatives are announced. Latest from UK Co-op has invested £3m to install thousands of protective Perspex screens at till points in its 2,600 stores, alo...
16 April 2020
The latest release from the British Retail Consortium Retail Sales Monitor (BRC-RSM), shows that UK retail sales fell by 4.3% in March, the largest monthly drop in the history of the measure. While sales in supermarkets saw an exceptional peak in the month, large elements of non-food sales fell away sharply, even before the general shutdown announced on 23 March. Then thereafter many non-food sec...
16 April 2020
Amazon is set to temporarily suspend all non-essential deliveries in the country, as reported by Reuters. Closure of six warehouses The retailer will close its six warehouses in France until at least 20 April, following a court order to limit deliveries to essential products, including food and medical supplies. According to the report, Amazon will use a state partial-unemployment scheme...