All articles and blogs

15 April 2020
In response to the high demand for its existing online grocery services in Quebec and British Columbia, Sobeys is accelerating the planned launch of its Voilà service in the Greater Toronto Area (GTA). Initial testing planned for end of April The Voilà by Sobeys service is being developed in partnership with UK-based Ocado and will be the retailer’s first ecommerce business in the Ontario m...
15 April 2020
Taiwan has been widely recognised to have, so far, contained the spread of Coronavirus (COVID-19) well. However, the risk of community transmissions remains high, likewise a second wave of infections could be caused by returning residents from other regions. We look at how businesses in Taiwan have responded to the pandemic. Looking after everyone Carrefour Taiwan is providing disposable...
14 April 2020
We look at some of the latest developments from Amazon in the US as it looks to address the challenges created by coronavirus. Waiting list for new customers Amazon has created a waiting list for new Amazon Fresh and Whole Foods Market delivery and pickup customers. The retailer is temporarily asking customers to sign up for an invitation to use its online grocery delivery and pickup soluti...
14 April 2020
Ahead of releasing Q1 results on 30 April, McDonald’s President and CEO Chris Kempczinski issued an update on the company’s response to the coronavirus pandemic and performance since the beginning of 2020.  Key messages The statement focussed on three key points: The current situation has had a significant impact on business: started 2020 in a strong position, with global like-for-l...
09 April 2020
In this article, updated daily, we summarise the latest responses to the Coronavirus (COVID-19) pandemic in the UK: Multiples update: Tesco releases annual results and updates on COVID-19: More normal shopping behaviour has resumed after a surge in demand for certain items in the first few weeks of the crisis caused sales uplifts of c.30%. Grocery home shopping capacity has been in...
09 April 2020
We recently wrote about some ways that supply chains have shown flexibility during the COVID-19 pandemic .  Similarly, this article looks at supply chain flexibility but with a focus on resource optimisation. Human resource sharing arrangements While the use of automation in supply chains is becoming more widespread, supply chain operations remain largely dependent upon human labour. The C...
09 April 2020
Walmart China announced at the Cloud Supplier Conference that it plans to invest CNY3bn (US$426m) in Wuhan, where the pandemic first started, over the next five years. Plans include the opening of four Sam’s Club stores, 15 shopping malls and more community stores. Strengthening its presence in Wuhan Wuhan is strategically important to Walmart. It is the capital of Hubei province, where t...
09 April 2020
As countries implement social distancing measures to slow down the spread of coronavirus, foodservice operators have been forced to close their doors. Whilst some have been able to use government support to effectively hibernate operations, others have reacted with agility to adapt to the situation and bring new purpose to their businesses. The changes they have made fall into three main areas...
09 April 2020
We look at how needs are changing and how this has impacted on retailers’ assortments during the pandemic and how this could evolve in the future. We review the effects on local sourcing and private labels and other areas that should be considered when assessing product ranges. Evolving needs With lockdowns in place and closure of all non-essential businesses, people’s shopping habits have ...
09 April 2020
Amazon is due to suspend its third-party delivery service in the US, starting from 5 June, for an unspecified period. In direct competition with FedEX and UPS The delivery service, called Amazon Shipping, was available in a small number of US cities, including New York, Chicago and Los Angeles, and consisted in drivers picking parcels up from third-party businesses and delivering them to co...