Online reports

Presentations

02/06/2020
The latest data on shoppers’ approach to multichannel shopping.
06/05/2020
See our latest update about how shoppers are using different channels to complete their shopping missions
04/05/2020
The latest data on shoppers’ approach to multichannel shopping.
30/04/2020
This report looks at the changing approaches to online shopping behaviour, how many are new to online shopping and the appetite to do more online shopping and as a result of Coronavirus (COVID-19).
29/04/2020
This report reveals the five recent changes in online shoppers’ behaviour and sentiment as a result of the Coronavirus (COVID-19) pandemic.
28/04/2020
The latest data on shoppers’ approach to multichannel shopping.
27/04/2020
In this report, we provide 10 hypotheses on how the online channel will be impacted by Coronavirus (COVID-19).
20/04/2020
Key developments and the latest shopper trends by channel
06/04/2020
We share how UK online retailers are using online content, operations and supply chain to help colleagues and shoppers.
26/03/2020
In this report, we discuss how grocery shopping has evolved in five different ways in China during the pandemic. These are unlikely to be short-term changes and may not go away when the pandemic is over. These changes will have a long-lasting and profound impact on path to purchase, fulfillment models, supported by new partnerships and innovations. What these changes mean to retailers and brands in other parts of the world and what actions they can take are also discussed.