Convenience articles and infographics

23 April 2020
I have been focusing on convenience shopper insight since joining IGD back in 2007. The impact of the financial crisis back then was long lasting and had a big impact on shopper behaviour. The recent spread of Coronavirus (COVID-19) and the government announcements to avoid "non-essential" travel and contact with others to curb the virus is leading to potentially bigger changes to the way peop...
08 April 2020
SPAR stores in England are to be the first convenience retailers to partner with the Royal Voluntary Service on its NHS Volunteer Responders programme. This will enable volunteers to shop on behalf of vulnerable community members and make payments in store for them. Service accessible in over 700 stores The Volunteer Responders Programme has been put in place to support those referred to th...
07 April 2020
Major UK convenience retailer, McColl’s is teaming up with restaurant delivery expert Deliveroo to offer home delivery. The service aims to help support vulnerable customers during their coronavirus isolation. Initial availability in 120 stores, to be rolled out to 300 Offering a range of food, grocery, cleaning and hygiene essentials, as well as news and magazines, shoppers will be able to...
11 February 2020
The multichannel challenge for convenience  Our multichannel report last year,   Unlocking shopper behaviour by channel , confirmed that the majority of shoppers use multiple channels each month. On average, people are conducting 24 shopping trips per month. People are making seven trips a month to convenience stores and spending less than eight minutes in-store per trip, including time a...
07 November 2019
Nearly half of shoppers (46%) agree that they like to try smaller, new brands particularly when they are something they have not tried before! At IGD Live , we heard about the opportunity of challenger brands and the growth they can deliver. The opportunity of challenger brands and Gen-Z shoppers Young Foodies co-founder, Chris Green, looked at the growth opportunity the brands represe...
23 October 2019
There is a lot to be grateful for working at IGD. Whether it is the great colleagues, the lovely countryside setting or the tasty lunches. I am also lucky to be able see first-hand some of the great innovation taking place in the food and grocery industry. Our Retail Analysis online service includes visits to almost 1,000 stores in 50 countries every year. As part of our ShopperVista ...
19 June 2019
I am lucky to see first-hand some of the great innovation adopted by our industry and how this is helping the needs of shoppers. While I personally quite enjoy shopping for food and groceries, there are times when it is feels like a bit of a chore. It can sometimes be a bit daunting trying to find all the products I need. Our latest monthly shopper sentiment update shows that less ...
12 June 2019
We often hear shoppers are increasingly shopping around or that they are shopping little and often across different stores and channels; essentially, they are multichannel shopping. We know this is not a new phenomenon by any means. Through ShopperVista we track the channels shoppers are using every month and the missions they are competing in each; in September 2016 we found that shopper...
01 May 2019
Sainsbury’s launches mobile-first and checkout-free store Shoppers at Sainsbury’s Holborn Circus convenience store in London can now check out the UK’s first till-free grocery store. The experiment will put SmartShop Scan, Pay & Go technology to the test in a bespoke food-to-go store, making grocery shopping quicker and more convenient. According to Sainsbury’s, all shoppers will scan and pa...
19 November 2018
This week the BBC will be airing a TV programme that puts the spotlight on the price differential by shopping in convenience stores. This comes in the run up to the busy Christmas trading period when shoppers will be using different channels for the festive meals. Source: “M&S Borehamwood” Christmas is the most popular event for shoppers for food and grocery purchases (see ...